Shipping Policy

At INOV8, we aim to get your gear to you as quickly and smoothly as possible, whether you're ordering from New Zealand or Australia.

All online orders are dispatched from our distribution warehouse in Taupō, New Zealand.

New Zealand Shipping

We offer the following shipping rates for eligible New Zealand delivery addresses:

Order Value (NZD)	Shipping Cost	Estimated Delivery
$0.00–$60.00	$5.00	1–2 business days
$60.01–$249.99	$10.00	1–5 business days
$250.00 and over	FREE	1–5 business days

Shipping charges are calculated automatically at checkout based on your order value.

Australia Shipping

We offer standard shipping to Australia, with rates calculated and displayed in AUD at checkout.

Estimated delivery: 5–10 business days.

All Australian orders are dispatched from our New Zealand warehouse.

Order Processing & Delivery

We aim to process and dispatch orders as promptly as possible during normal business hours, Monday to Friday, excluding New Zealand public holidays.

Delivery timeframes are estimates only and begin once your order has been dispatched. Actual delivery times may vary depending on your location, courier schedules, customs processing and circumstances outside our control.

Please allow additional time during public holidays, promotional periods and other busy times.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched, allowing you to follow its delivery progress.

Shipping Availability

We currently ship to eligible addresses within New Zealand and Australia.

Some remote or regional locations may have additional delivery restrictions. Available shipping options and applicable charges will be displayed at checkout.

If delivery is unavailable for your selected address, please contact us for assistance.

Questions About Your Order?

If you have any questions about shipping, delivery or an existing order, please get in touch with our customer service team. We're happy to help.