Returns & Exchanges

 

7-Day Fit Guarantee & Exchange

Getting the right fit matters - especially when performance is the goal.
We know buying footwear online isn’t always straightforward, so we offer a 7-day Fit Guarantee to help you get it right.

If your INOV8 footwear isn’t the right size or fit, you can exchange it within 7 days of receiving your order, and we’ll ship the replacement to you free of charge (subject to stock availability).

Fit Guarantee – Exchange Conditions

To be eligible for an exchange, the following conditions must be met:

  • Product is unworn, unused, and in original, saleable condition

  • Original box is undamaged

  • Product was purchased from inov8sports.co.nz 

  • Original receipt or invoice is provided

  • Original tags are still attached

How to Request an Exchange

  1. Email info@allsports.co.nz as soon as possible, outlining your size or fit change request.

  2. We’ll issue a Return Authorisation (RA) number, along with return instructions and address details.

  3. Once you receive confirmation, return the item following the instructions provided.

Important notes:

  • Return freight to Allsports Distribution is the customer’s responsibility

  • Please wrap the shoe box in paper or place it inside a courier bag

  • Do not attach labels, tape, or write directly on the shoe box - this will prevent us from processing the return

  • We recommend using a trackable courier service, as we cannot accept responsibility for items lost in transit

  • Please include your full name, contact details, and RA number clearly on the outside of the package

Purchases made via inov8sports.co.nz cannot be returned to retail stores.

General Returns (Refunds)

You may return eligible items within 14 days of receiving your order for a refund or INOV8 webstore credit, provided the product meets the conditions outlined above.

  • Refunds are processed to the original payment method, excluding shipping charges

  • Please allow up to 10 business days for your bank to process the refund once issued

Warranty & Repair Returns

If you have a warranty or repair concern, items should be returned to the place of purchase, where possible.

For purchases made on inov8sports.co.nz, please follow the steps below:

  1. Email returns@allsports.co.nz with a brief description of the issue

  2. You’ll receive an RA number with warranty or repair instructions

  3. Products must be returned clean, washed, and dirt-free

  4. Once confirmed, return the item following the instructions provided

Please note:

  • Return freight is the customer’s responsibility

  • Trackable courier services are strongly recommended

  • Ensure your RA number and contact details are clearly included to avoid delays

Availability & Replacements

Replacements and exchanges are subject to stock availability.
If we’re unable to supply the requested replacement and your return meets the criteria above, a refund will be issued promptly.

Warranty & Returns Contact
Email: returns@allsports.co.nz
Hours: Monday–Friday, 8:30am–5:00pm